Get in Touch With Us

This is the page to use when you need to reach a person at Online Poker Sites — to flag an error in one of our reviews, ask how we ranked a room, query a bonus term that does not match what you saw on site, or raise a commercial matter. Email is the only channel we run, and it reaches the editorial team directly rather than a call center.

One thing to be clear about before you write: we are an independent comparison publisher, not a poker operator. We cannot see your account, release a withdrawal, unlock a bonus, resolve a disputed hand, or reverse a self-exclusion. Those all sit with the poker room's own support desk. What we can do is tell you what we have verified about a room, correct our page if it is wrong, and point you to the right regulator or support service.

Where to send your message

Write to [email protected]. A real person reads every message. We aim to reply within two business days, and longer during holidays — if your question is time-sensitive, say so in the subject line.

To get a useful answer first time, include:

1. The page on signalstudios.net you are writing about, and the heading or table row in question.
2. The room or app involved, and the date you saw the offer or term.
3. A screenshot or the exact promotional wording, if you are reporting a mismatch.
4. Your state, if the question depends on where you can legally play.

Please do not send us account numbers, passwords, Social Security numbers, card details, or copies of ID documents. We never need them, and we will delete anything of that kind that arrives.

What we can and cannot help with

How commercial relationships work here

Online Poker Sites earns commission when a reader signs up with some of the rooms listed on this site. That is our funding model, and under FTC endorsement guidelines we say so plainly on every page that carries offers. Commission does not buy a position in our rankings, and a room cannot pay to have a criticism removed. If you believe a page reads as though it did, that is a legitimate thing to email us about — tell us which claim looks bought and we will re-examine it.

Brands and agencies: send partnership questions to the same address with \"Commercial\" in the subject. We do not publish sponsored reviews dressed as editorial, and we do not accept copy written by an operator.

Reporting a problem with a specific room

Most reader mail concerns one of the rooms we cover, so here is how we handle questions about the ones at the top of our list, and what we tell people who write in about them. Ratings below are our own editorial scores, not customer review averages, and were current as of Sep 24, 2026.

Coinpoker — crypto-first, so most questions are about payments

Coinpoker sits first on our list (editorial rating 10.0) largely on the strength of its tournament calendar and its crypto-native cashier, and it is the room readers ask us about most. Its headline draw when we last reviewed the page was the $30M Battle of Malta Online Series — a guaranteed-prizepool series, which means buy-ins, satellite paths and schedule dates all apply, and series numbers are advertising until you check the current schedule in the client. If you email us about Coinpoker, it is usually because a blockchain deposit has not credited or a token conversion moved against you. We can explain how the cashier is documented; we cannot move funds. The real limitation to weigh: a crypto-only cashier means no card or bank fallback, price volatility between deposit and cash-out, and no US state regulator standing behind the account.

Bovada — mixed poker and casino queries

Bovada (9.8) earns its place for a recreational-heavy player pool and a cashier that supports both crypto and more conventional methods for American players. Its listed welcome offer is a 100% bonus up to $500, which like every poker deposit match clears in increments as you generate rake — so the material terms are the playthrough rate, the expiry window and the minimum qualifying deposit, and you should read those in the cashier before depositing rather than from any table on our site. Reader mail about Bovada often mixes poker with sportsbook or casino balances, which are separate wallets with separate bonus terms; tell us which product you mean. Limitation: traffic is concentrated in low and mid stakes Hold'em, so high-stakes and mixed-game players will find the tables thin, and anonymous seating limits tracking.

Stake — a different product, and a common source of confusion

Stake (9.6) appears on our list with 25 Stake Cash and 250,000 Gold Coins, which is a social/sweepstakes-style package rather than a cash deposit match. That distinction matters and generates more contact than anything else we publish: Gold Coins carry no monetary value, Stake Cash redemption is governed by the operator's own sweepstakes rules, and eligibility varies by state with several states excluded entirely. No purchase is required to receive the promotional package, and nothing here should be read as a cash bonus. If you write to us about a redemption that was declined, we will explain where the published rules sit, but only the operator can rule on your account. Limitation: the sweepstakes model means the poker experience, liquidity and rewards do not compare like-for-like with a real money room.

Ignition and the rest of the list

Ignition (9.6) runs a 100% poker bonus plus a 100% casino combo bonus — two separate bonus buckets with separate clearing requirements, which is the detail most readers miss. Americas Card Room (9.5), Black Chip Poker (9.4) and Ya Poker (9.4) all advertise 100% first-deposit matches up to $2,000; BC Poker lists a 10% first-deposit boost up to $200; Betonline (9.1) a 100% match up to $1,000; and Jack Poker (9.1) a 300% welcome bonus up to $2,000 plus 20% instant cash. Larger headline numbers almost always mean longer clearing periods and higher rake requirements, so the cap is the least useful number on the page. We are happy to explain how we read any of these terms — ask about a specific one.

Questions about money, and why we cannot answer some of them

Reading our site costs nothing. Playing does: you fund an account, you pay rake on cash games and fees on tournament buy-ins, and you can lose what you deposit. When readers ask us about the money side, it usually falls into one of these, and here is how far we can go:

• Deposit methods — crypto (Bitcoin and other coins) is the most widely available route at offshore rooms; cards, e-wallets and bank transfer availability for US customers changes often and by room. We will tell you what a room currently documents. Verify it in the cashier before you commit.
• Withdrawal speed — advertised cash-out windows are advertising, not a tested result. Crypto payouts are typically quickest once approved; checks and wire transfers are slowest. First withdrawals take longer because of KYC.
• Fees and limits — minimums, maximums, network fees and per-month payout caps differ per method. We do not publish figures we cannot source, and we will not estimate one for you by email.
• KYC — expect ID and address verification before a first payout. Send documents to the room through its secure upload, never to us.
• Currency — USD accounts are standard for American players, but crypto-denominated balances introduce conversion risk in both directions.

Which games our reviews actually cover

If you are writing to ask whether we have looked at a particular format, this is the scope of what our reviews assess: cash games from micro to mid stakes, multi-table tournaments and the guaranteed series around them, sit and gos, and Spin & Go style lottery formats. On game type, No Limit Hold'em dominates every pool we cover; Pot Limit Omaha runs reliably at lower stakes; mixed games are genuinely scarce at offshore rooms and we say so rather than implying otherwise. Fast-fold variants (Zoom, Snap, Fast Forward and their equivalents) appear under different names room to room. We also look at software and client stability, iOS and Android apps, whether HUD and tracking software is permitted, anonymous tables, bad beat jackpots where offered, and the rake and rakeback structure that decides effective cost at your stakes. Ask about any of these and we will tell you what we verified and what remains unconfirmed.

The other products these operators run

Nearly every room on our list sells more than poker: sportsbook, online casino slots and table games, live dealer rooms, and in some cases racebook or esports betting. Ignition's combo offer is an explicit example of poker and casino being bundled. This matters for two reasons worth raising in an email if it affects you. First, bonus funds and playthrough rarely cross products — casino wagering usually does not clear a poker bonus. Second, the house-edge games sit one click from the tables, and they behave nothing like poker. If your question is really about a casino balance or a sports wager, say so, because the terms differ. Readers looking at operators outside the UK self-exclusion scheme may also find our guide to non-GamStop casino options relevant, though it addresses a different market.

Eligibility, licensing and what we will not confirm by email

You must be 21 or older to gamble in most regulated US states; a small number set the minimum at 18, and some operators set their own higher age limit. We do not publish content for anyone under 21, and we will not answer questions that suggest an underage account.

Online poker legality in the US is state by state, not federal. A handful of states license real money peer-to-peer online poker through their own gaming commission or control board, in some cases sharing player pools across state lines. In most states it is not licensed, and in several it is expressly prohibited. Separately, a number of the rooms we list accept American customers from outside the US — accepting your sign-up is not the same thing as holding a license to serve your state, and it changes what recourse you have if something goes wrong. We will not tell you by email that a specific offshore room is licensed to operate in your state, because that is a legal question about your jurisdiction and not one we can answer for you. Check your own state gaming authority, and take your own advice if the stakes are meaningful to you. Where a room's licensing is unverified, our pages say unverified rather than guessing.

If the issue is your gambling rather than our page

Some of the mail we get is not about a bonus at all. If poker has stopped being something you can comfortably afford, help in the US is free and confidential: call or text 1-800-GAMBLER, available 24/7. Many states also run their own helplines and self-exclusion registers through their gaming commission — we will point you to the one for your state if you ask. We fully respect state self-exclusion programs and will never help anyone look for a way around one, or around a room-level block they set themselves. If you want to stop, the fastest route is the responsible gaming section of your account, where deposit limits, session limits, cool-off periods and self-exclusion usually sit.

Corrections, and how we assess rooms

Our rankings come from desk research, not play: published terms and conditions, cashier documentation, app store listings, licensing registers where they exist, and operator disclosures, weighted for game spread, liquidity at common stakes, rake and rewards, payment options for US players, software and mobile quality, and transparency. We have not deposited, played or withdrawn at these rooms, and we do not claim to have. Where something is unverified, we label it. Bonus figures move without notice, which is exactly why a correction from a reader is useful to us.

Send corrections with the page, the claim and the evidence, and we will either update the page or explain why we are leaving it. That is the most valuable email you can send us — no offer on this site is worth more than a page that is accurate. 21+ only (18+ in a small number of jurisdictions). Gambling involves risk of loss; nothing here is a prediction of results or a route to income.